From understanding to motivation

Dr Neupauer has expertly decoded the adolescent mind for us. Let's not stop there! Watch the next part of her lecture as she shows you how to convert those insights into clear, practical skills for every patient interaction.

3 ways to connect with your teenage patient

1) Build trust from the start

Greet the teen before the parent. Small details matter, and acknowledging them first shows that you respect them.

Keep your body language open and friendly. Avoid towering over them.

Break the ice with non-dental questions. Ask about school, sports, or hobbies before moving into oral health.

“Motivation grows when teens feel that you see them as individuals, not as children that are being managed.”

— Dr Zuzana Neupauer

2) Shift from instruction to collaboration

Ask open-ended questions. If you notice a tooth with a cavity risk, resist telling them that they have to brush more carefully or use interdental brushes. Instead, start by asking them:  

“What do you think could make it easier for you to keep this tooth clean?”

Collaborate on finding a solution. This also opens the door to a conversation where you can share advice about interdental cleaning or brushing techniques, without it feeling like a lecture. 

Highlight their autonomy. Include them in all decision-making. 

Let the teenagers speak for themselves. When a parent needs to be consulted, make space for the teen to explain the situation first. This helps them feel ownership over their treatment, even when the parent is involved.

3) Align your care with what they want

Ask your teenage patient about their goals for their oral health. Perhaps they want a beautiful smile once their braces are removed, maybe they care a lot about the whiteness of their teeth, or perhaps they are worried about their breath. 

“Motivation skyrockets when your recommendation aligns with what they want.” 

— Dr Zuzana Neupauer

Frame oral care as a tool to achieve their own priorities. This will help them feel self-driven as opposed to rule-driven. And if they have never thought about their oral health goals before, asking the question can spark reflection and motivation.